After sale terms
Sign / inspection
To protect your rights and interests, please pay attention to the following links when receiving goods:
1. Please check: product name, amount payable, product quantity, delivery list, invoice (if any) etc.
2. In case of product damage, product error, product shortage, etc., please take photos to point out the product problem and contact the corresponding customer manager or call 400-100-0002 customer service hotline for solution.
3. In order to protect your rights and interests, it is recommended that you do not entrust others to sign for the products. If the products are signed by others and the package has been opened at the time of delivery, PolyEra3D will not be responsible for any problems during the period.
Rework / return
If you find any quality problem within 3 working days after receiving the product, please contact customer service.
Customer service hotline: 400-100-0002
Email:contact@polyera3d.com
PolyEra3D agrees to rework or return or replace the goods
One The customized parts or models of PolyEra3D are applied to structural verification or trial production products in the R & D stage of user’s products. All printing dimensions are based on the drawings provided by customers and are limited by the accuracy of 3D printing technology at the present stage. In principle, we do not accept the return and exchange of customized printed parts due to tolerance problems. Please refer to the printing instructions for the corresponding printing error of materials Design specification in.
2. In case of structural defect of printing sample or damage, product error and product shortage in the process of logistics and transportation, PolyEra3D will provide you with free re production. Please note that for customized products, PolyEra3D will not accept full refund after production.
PolyEra3D will re produce and deliver the products in the shortest time or evaluate the refund
payment according to the returned parts. The refund ratio rules are as follows:
(1) After placing an order, the customer service personnel will refund 30% of the payment for unqualified parts if they contact the user and remind them of the risk of product printing.
(2) After placing an order, the customer service personnel will refund 50% of the payment for unqualified parts if they do not contact to remind the user of the risk of product printing.
(3) In case of deformation and other problems caused by transportation, 5% of the payment for unqualified parts will be returned to the user. The deformation caused by transportation is usually repairable. Please contact the corresponding customer manager or call 400-100-0002 customer service hotline for solution.
3. For refund, return or re production, it can be handled within 3 working days from the delivery date (subject to the actual receiving date).
4. The refund amount will be returned within 3-5 working days after receiving the returned goods.
PolyEra3D does not handle return and exchange
If you find any quality problem within 3 working days after receiving the product, please contact customer service.
Poor product quality caused by uncontrollable reasons, including:
1. Damp, discoloration, etc. after the product is signed in
2. The quantity of returned products is insufficient
3. Printing error caused by the precision of 3D printing technology itself
4. The performance of 3D printing materials is limited
5. Other reasons caused by users
Refund instructions
1. Refund rules: after negotiation between the user and customer service personnel, both parties agree on the quantity of returned goods and the refund amount. The refund will be made within 3-5 working days.
2. If the order transaction does not start production, you can apply for a normal refund of the order amount in my order user background. The refund will be made within 3-5 working days.
3. If the non cash part (such as coupons, points, etc.) is included in the paid order, the non cash part cannot be discounted at the time of refund.
Complaints and suggestions
PolyEra3D attaches great importance to customer feedback on products and services, and has established a full range of customer communication channels. Our customer service team is composed of a dynamic team, they have professional technical knowledge and good professional quality, provide you with product consultation, information feedback, complaints and suggestions and other quality services.
If you have any suggestions on our experience or service, you can directly communicate with us by phone or email, and we will finish processing within 24 hours and reply to you.
Service hotline: 400-100-0002
Working hours: Monday to Friday, 9:00-18:00
Email： contact@polyera3d.com
